Refine Results
Sort By
From
To
Page 3
Page 3
Artificial intelligence for customer relationship management : Solving customer problems
This book describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service. To solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer.
Agile Development with the ICONIX Process : People, Process, and Pragmatism
Describes how to apply ICONIX Process (a minimal, use case-driven modeling process) in an agile software project. It's full of practical advice for avoiding common agile pitfalls. Further, the book defines a core agile subset so those of you who want to get agile need not spend years learning to do it. Instead, you can simply read this book and apply the core subset of techniques. The book follows a real-life .NET/C# project from inception and UML modeling, to working code through several iterations. You can then go on-line to compare the finished product with the initial set of use cases. The book also introduces several extensions to the core ICONIX Process, including combining test-driven development (TDD) with up-front design to maximize both approaches (with examples using Java and JUnit). And the book incorporates persona analysis to drive the projects goals and reduce requirements churn.
Agent Technology and e-Health
Multi-agent systems are one of the most exciting research areas in Artificial Intelligence. This book reports on the results achieved in this area, discusses the benefits (and drawbacks) that agent-based systems may bring to medical domains and society.
Advances in web mining and web usage analysis ; 6th International workshop on knowledge discovery on the web, WEBKDD 2004, Seattle, WA, USA, August 22-25, 2004, Revised Selected Papers
The Webisaliveenvironmentthatmanagesanddrivesawidespectrumofapp- cations in which a user may interact with a company, a governmental authority, a non-governmental organization or other non-pro?t institution or other users. User preferences and expectations, together with usage patterns, form the basis for personalized, user-friendly and business-optimal services. Key Web business metrics enabled by proper data capture and processing are essential to run an e?ective business or service. Enabling technologies include data mining, sc- able warehousing and preprocessing, sequence discovery, real time processing, document classi?cation, user modeling and quality evaluation models for them. Recipient technologies required for user pro?ling and usage patterns include recommendation systems, Web analytics applications, and application servers, coupled with content management systems and fraud detectors.
Advances in Data Mining : Applications in E-Commerce, Medicine, and Knowledge Management
Presents papers describing selected projects on the topic of data mining in fields like e commerce, medicine, and knowledge management. The objective is to report on current results and at the same time to give a review on the present activities in this field in Germany. An effort has been made to include the latest scientific results, as well as lead the reader to the various fields of activity and the problems related to them. Knowledge discovery on the basis of web data is a wide and fast growing area. E commerce is the principal theme of motivation in this field, as companies invest large sums in the electronic market, in order to maximize their profits and minimize their risks. Other applications are telelearning, teleteaching, service support, and citizen information systems. Concerning these applications, there is a great need to understand and support the user by means of recommendation systems, adaptive information systems, as well as by personalization.
Adobe® Acrobat® and PDF for Architecture, Engineering, and Construction
Adobe® Acrobat® and PDF for Architecture, Engineering, and Construction is designed to appeal to the engineering mind. The book is a practical guide focusing on the applications of PDF in the solution of "engineering" problems which may arise in a number of disciplines from architecture to construction. Using real-world examples, the authors follow a project from design through build and long-term maintenance. As the sample project evolves, suitable Acrobat® tools and techniques are identified and brought into play at each stage, showing readers how to personalize the context and processes to meet their own project development and management needs.
A Programmers Introduction to C#2.0
A Programmer's Introduction to C# 2.0, Third Edition is a critical update to the highly successful second edition. It is written by a member of the original C# language-design team and a C# program manager, so you can be certain this book contains the expertise you're looking for. This third edition covers the elements of C# 2005 that you'll soon embrace. This comprehensive tutorial explains features like generics, iterators, anonymous types, and partial classes. It is sure to be a key resource for all you C# programmers!
Biomarkers in periodontal health and disease : Rationale, benefits, and Future directions
This book examines all aspects of the progress being made towards the development of highly specific and sensitive biomarkers that will overcome the shortcomings of clinical assessments in periodontics. Readers will find the book to be an ideal summary of the state of the art in the field as biomarkers emerge that promise to facilitate periodontal diagnostics and permit timely, personally tailored interventions.
Biological mechanisms of tooth movement ; 3rd ed.
Cover subjects such as: The development of biological concepts in orthodontics, including the cellular and molecular biology behind orthodontic tooth movement Mechanics meets biology, including the effects of mechanical loading on hard and soft tissues and cells, and biological reactions to temporary anchorage devices Inflammation and orthodontics, including markers for tissue remodeling in the gingival crevicular fluid and saliva Personalized diagnosis and treatment based on genomic criteria, including the genetic influences on orthodontic tooth movement Rapid orthodontics, including methods to accelerate or decelerate orthodontic tooth movement Perfect for residents and PhD students of orthodontic and periodontal programs, Biological Mechanisms of Tooth Movement is also useful to academics, clinicians, bone biologists, and researchers with an interest in the mechanics and biology of tooth movement.
Advances in Mechanics of Materials for Environmental and Civil Engineering
Deals with both mathematical modeling and experimental studies related to systems relevant for various civil engineering fields. The book addresses several key topics, including artificial intelligence applied to the control and monitoring of construction site personnel, finite element models for endplate beam-to-column connections under various load conditions, random functionally graded micropolar beams, and many others. The book explores the design and study of microstructures aimed at increasing the toughness and durability of novel materials in building and construction, based also on the re-utilization of residues and wastes of metallurgical industry produces.
Marketing 5.0 : Technology for Humanity
Explains the greatest problem facing marketers today how to integrate three major movements that are changing global markets and customer behavior: Dramatic advances in technology such as AI, Sensors, and the Internet of Things, which are enabling extreme forms of customer targeting and personalization; Dramatic shifts in customer behavior, such as Whatever-Whenever-Wherever (WWW) and the differences between Generations X, Y, Z, and Alpha; And dramatic shifts in business models such as Everything as a Service, Physical/Digital business models.
Managing Humans : More Biting and Humorous Tales of a Software Engineering Manage
Expands on the previous editions’ explorations of management essentials including handling stress, building diverse teams, running inclusive meetings, and how to lead in times of crisis. The education of a great leader never stops, and Lopp applies crucial insights to help continue your never-ending leadership education. Whether it is approaching a myriad of engineering personalities or handling unexpected conflict, you will come away with the wisdom to handle any team situation.
Managing and leading nonprofit organizations : A framework for success
In the book : How to choose a leadership style that suits your personality, the people you work with, and your organizationHow to engage in the co-creation of leadership through generative leadership practice, including the development of an organizational philosophy, practice, and structureHow to manage employee performance and engagement and how to choose successful management systems to leverage success
Management divided : Contradictions of labor management
One of the central dynamics shaping organizations is a contradiction managers face between ensuring workforce discipline and harnessing worker creativity. In this rich study of American manufacturing, Matt Vidal offers a theory of 'organizational political economy', integrating concepts from organization theory into a classical Marxist framework
Management : The Basics
Explains key aspects of management, including: business strategy and how to use it to meet goals; how successful marketing works; how organizations are structured and function; fundamentals of corporate finance; human resource management’s role in the management and development of people; the importance of knowledge and culture to management.management.
Make Your Own Map : Career Success Strategy for Women
This book shows you how to repurpose those methods for yourself, even if you're not in the corporate world. Packed with strategic tools and practical exercises, this book will help you: -Assess and define your career goals -Make a plan -Implement your plan to find the work that fits your needs, your skills, and your direction.
Make Your Brain Work: How to Maximize Your Efficiency, Productivity and Effectiveness
This entertaining book will help you reduce the stress and overwhelm of poor time management, and help get you to that next professional level. Including brand-new content on developing resilience and creativity, and managing your work-life balance, now it's even easier to Make Your Brain Work!
Life centered financial planning : How to deliver value that will never be undervalued
Life-Centered Financial Planning: How to Deliver Value That Will Never Be Undervalued shows financial planners and advisors how to radically improve the service they provide to their clients by tying their decisions and strategies to their clients’ life events, stages, and goals.
Learning Analytics : Using Talent Data to Improve Business Outcomes
Effective evaluation and measurement of learning and development initiatives is critical to maximise the impact of training, identify gaps for improvement and ensure that efforts are aligned to the business' needs. Learning Analytics outlines how analytical approaches can respond to these challenges, the types and benefits of technological solutions and how to ask the right questions of organizational data in order to build a learning organization that boosts performance and competitive advantage.
Leadership : Limits and possibilities
Leadership: Limits and Possibilities offers a critical discussion of leadership that draws upon a wide range of approaches, material and examples to demonstrate the complex and challenging role of leadership and through this debate suggests possible ways to improve as a leader. It is structured around 5 key aspects of leadership: person, product, position, process and purpose, providing a useful organizing framework. It combines theoretical discussions with lively examples to bring the subject alive.
