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Service Productivity Management : Improving Service Performance using Data Envelopment Analysis (DEA)
Provides insights and methods to answer questions on a range of productivity issues: How do you manage profitability of a network of hundreds or thousands of branch offices disbursed over several states and countries? How can managed-care organizations manage the quality and cost of hundreds of physicians providing health services to millions of plan members? What methods would enable a government to ensure that the multiple offices serving citizens across a country are operating at low cost while meeting the required service quality? Each of these service settings are examples of the many service providers that deliver a complex set of services to a widely diversified set of customers.Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance — Data Envelopment Analysis (DEA).
Revenue Management with Flexible Products : Models and Methods for the Broadcasting Industry
Remarkable features of revenue management (RM) problems in the cargo, manufacturing and broadcasting industries are so-called flexible products. "Flexibility" means that the actual mode of production is not defined at the time of purchase, but can be chosen later on by the service provider. This book is among the first to analyze RM problems with flexible products and RM in broadcasting companies. The implications of flexibility are explicitly taken into account in the models and methods presented. As an aside, the book contains descriptions of algorithms to generate stochastic demand data streams for general RM problems. An implementation as a Microsoft Windows executable file is available, which can directly be used both by theoreticians and practitioners in their own simulation studies.
Promoting active citizenship : Markets and choice in Scandinavian welfare
This book is open access under a CC BY 4.0 license.This book analyses the considerable variation in the shares of private provision for core services in education, health and social services, in the Scandinavian countries.The chapters compare countries, service areas, and the for-profit, non-profit and public sectors. Each focuses on different levels of change: the mix of welfare providers, national laws and regulations, governance in municipalities, nursing homes and schools, and finally, the consequences experienced by the users of the services.
Product Lifecycle Management
The significance of product lifecycle management (PLM - Product Lifecycle Management, formerly referred to, in a narrower frame of reference, as PDM - Product Data Management) is increasing, especially for companies in the manufacturing, high technology, and service industries. Product and component lifecycles are shortening while, at the same time, new products must be delivered to market more quickly than before. Many manufacturing and service companies are also trying to grow out of a bulk provider role. In the future they will be p- viding configurable and flexible solutions rather than just individual products. This leads companies to form networks in which each actor specializes in the planning, manufacture or integration of products in a certain field. Information concerning common products must pass quickly, faultlessly, and automatically between companies so that they can compete effectively in international markets. In today's industrial production, therefore, PLM is an essential tool for coping with the challenges of more demanding global competition and ever-shortening product and component lifecycles and growing customer needs.
Privacy, Security, and Trust in KDD ; 1st ACM SIGKDD International Workshop, PinKDD 2007, San Jose, CA, USA, August 12, 2007, Revised Selected Papers
Vast amounts of data are collected by service providers and system administ- tors, and are available in public information systems. Data mining technologies provide an ideal framework to assist in analyzing such collections for computer security and surveillance-related endeavors. For instance, system administrators can apply data mining to summarize activity patterns in access logs so that potential malicious incidents can be further investigated. Beyond computer - curity, data mining technology supports intelligence gathering and summari- tion for homeland security. For years, and most recently fueled by events such as September 11, 2001, government agencies have focused on developing and applying data mining technologies to monitor terrorist behaviors in public and private data collections. Theapplicationof data mining to person-specifc data raisesseriousconcerns regarding data con?dentiality and citizens’ privacy rights.
Preventive Cardiology : Insights Into the Prevention and Treatment of Cardiovascular Disease
Preventive Cardiology: Insights Into the Prevention and Treatment of Cardiovascular Disease, Second Edition provides an overview of the exciting opportunities to prevent the progression, and in some instances to regress the process, of coronary atherosclerosis and incorporate these strategies into the daily practice of clinical medicine. This valuable new edition provides clinical cardiologists, internists, primary care providers, and allied health care professionals with the tools and understanding necessary for their practice in preventive cardiology.
Practical ways to improve patient adherence
Offers novel, potent ways to get patients to use their medications and improve treatment outcomes – tools healthcare providers can use day in and day out. A medical education is not complete without a thorough understanding of the hurdles that contribute to poor adherence and what health professionals can and should do about it.
Periodontology and dental implantology
Addresses the role of the oral healthcare provider in interprofessional communication in the systemic management of autoimmune bullous disease-associated conditions. A study involving chemically modified tetracyclines and host modulation with nonsurgical and surgical periodontal therapy, including postoperative pain management, is presented here. Therapeutic strategies of stem cell application in bone tissue engineering and the potential of platelet-rich fibrin-sourced growth factors in periodontal procedures to enhance wound healing and regeneration are also proposed. Supportive implant maintenance and regenerative processes are explored. Management of the endoperiodontal lesion is also discussed (note: the recent periodontal classification has not been referenced here). The book explores the best transdisciplinary practices for the management of special healthcare needs patients.
Performability Has its Price ; 5th International Workshop on Internet Charging and QoS Technologies, ICQT 2006, St. Malo, France, June 27, 2006, Proceedings
This volume of the Lecture Notes in Computer Science series publishes the set of papers accepted for the ICQT 2006 workshop, i.e., the 5th International Workshop on Internet Charging and QoS Technology (ICQT), which was collocated with ACM SIGMETRICS. These events took place in St. Malo, France and were hosted by the IUT (Institut Universitaire Technologique) of St. Malo. QoS-guaranteed services enable a huge variety of prosperous business models, and the need for viable models and pricing schemes is urgent. The resulting combination of technical and economic perspectives drives many relevant research topics for application developers, business architects, network providers, service providers, and customers.
Opioids in medicine : A comprehensive review on the mode of action and the use of analgesics in different clinical pain states
Centers on the treatment of pain using the appropriate opioid and a suitable co-medication whenever necessary. While many physicians or health care providers either subscribe or advocate analgesics in response to a painful situation, their basic knowledge when and how to apply them frequently is scarce. And often there is a lack of sufficient knowledge on their potential side-effects, their mode of action, 2+ their possible interactions with other agents such as ß-blockers, Ca -antagonists, ACE inhibitors and/or benzodiazepines. In addition, not all analgesics are equivalent or equally proficient at alleviating certain painful ailments.
Operations Research and Health Care : A Handbook of Methods and Applications
In both rich and poor nations, public resources for health care are inadequate to meet demand. Policy makers and health care providers must determine how to provide the most effective health care to citizens using the limited resources that are available. This chapter describes current and future challenges in the delivery of health care, and outlines the role that operations research (OR) models can play in helping to solve those problems. The chapter concludes with an overview of this book – its intended audience, the areas covered, and a description of the subsequent chapters. KEY WORDS Health care delivery, Health care planning HEALTH CARE DELIVERY: PROBLEMS AND CHALLENGES 3 1.1 WORLDWIDE HEALTH: THE PAST 50 YEARS Human health has improved significantly in the last 50 years. In 1950, global life expectancy was 46 years [1]. That figure rose to 61 years by 1980 and to 67 years by 1998 [2]. Much of these gains occurred in low- and middle-income countries, and were due in large part to improved nutrition and sanitation, medical innovations, and improvements in public health infrastructure.
Ontologies-Based Business Integration
E-business integration is a vision we have developed over a long period of time. As we have worked in business practice for many years prior to and in parallel with our academic research, we have always thought of such - tegration not only as an intellectual challenge but also as a real business tool. Consequently, when we started our project on Ontologies-based R- onciliation for Business Integration (ORBI) in 2004, not only pure science but also business objectives were at the center of our research. We were very happy to be able to form a project consortium that consisted not only of renowned researchers but also of experienced business practitioners from a range of companies. Each played a specific role – as user, provider or co-developer of the application components that are based on the me- ods we have developed. So may this book find its way not only to the desks of researchers and students, but also into the offices and minds of business practitioners worldwide who are dealing with the challenge of integrating their business processes, applications and information.
Office-Based Maxillofacial Surgical Procedures : A Step-by-step Approach
This book is a comprehensive, step-by-step guide to maxillofacial surgical procedures typically performed in an office setting. Health care providers will be able to use the book as a resource to expand their knowledge on common maxillofacial surgical procedures.
Obesity Management in Family Practice
With guidelines backed by the best scientific data, the book is about application, not just theory. The reader is given the commonsense tools that patients need in order to have ownership of their disease. Ultimately, patients are empowered to control their obesity, resulting in positive interaction between providers and patients.
Nutrition and Rheumatic Disease
It is difficult, if not impossible, for health care providers to remain at the forefront of knowledge for all aspects of nutrition and rheumatic diseases. In Nutrition and Rheumatic Disease, experts provide a comprehensive review of current knowledge regarding nutrition and dietary management for the complex set of rheumatic conditions. Within the disease-specific chapters, the authors present a historical perspective, a discussion of the major clinical features, current management and treatment, a review of the literature related to nutritional status and diet, and dietary recommendations, based on current scientific evidence. The field of rheumatic diseases includes a wide variety of pathologic processes. Adequate reviews of the scientific literature on each of the rheumatic diseases in Nutrition and Rheumatic Disease alleviate the inherent confusion surrounding the risks and benefits of various dietary therapies.
New Frontiers in Banking Services : Emerging Needs and Tailored Products for Untapped Markets
This book is devoted to an issue that is the subject of growing interest amongst policy makers, financial providers and academics. That issue is the problem of unbanking or underbanking in developed countries. The issue has arisen because, faced with an ever more sophisticated and efficient financial system, an increasing number of people have found themselves in danger of being excluded from it. The goal of the papers that follow is to draw attention, both through a theoretical framework and through field study, to the need for banks, financial institutions, public authorities and non profit associations to increase their efforts to understand the process of financial exclusion, so that they can develop approaches to help people on low to moderate incomes to gain access to the whole range of financial services, from payment to savings, and from loans to investment.
Net Neutrality or Net Neutering : Should Broadband Internet Services Be Regulated
The subject of this book – whether or not to extend traditional telecommunications regulation to high-speed or "broadband" access to the Internet – is perhaps the most important issue now facing the Federal Communications Commission. The issue is also very contentious, with influential economic interests as well as academics on both sides of the question. Content providers – Microsoft and Amazon, for instance – argue that broadband providers should be treated as common carriers, required to transmit all content in a nondiscriminatory way. The broadband providers – the telephone and cable companies – argue that no bottleneck monopoly exists to justify such regulation and that, if imposed, it would stifle development of the Internet.
Mobile Service Innovation and Business Models
Modern economies depend on innovation in services for their future growth. Service innovation increasingly depends on information technology and digitization of information processes. Designing new services is a complex matter, since collaboration with other companies and organizations is necessary. Service innovation is directly related to business models that support these services, i.e. services can only be successful in the long run with a viable business model that creates value for its customers and providers. This book presents a theoretically grounded yet practical approach to designing viable business models for electronic services, including mobile ones, i.e. the STOF model and – based on it – the STOF method. The STOF model provides a ‘holistic’ view on business models with four interrelated perspectives, i.e., Service, Technology, Organization and Finance. It elaborates on critical design issues that ultimately shape the business model and drive its viability.
Métastases vertébrales = Vertebral metastases
Updating the technical progress made by each of the players, both diagnostic and therapeutic, was necessary and confirms the quality of the result of a joint venture serving a patient in a particularly delicate situation. It is intended to be practical for each of the care providers and didactic for those who are less specialized in one or another area. This has led us to make choices, of course debatable, leading to explanations that are sometimes a little too "obvious" for connoisseurs, a little too technical for neophytes, repetitions for everyone to find in "their" chapter what makes it so. interested.
Investing in e-Health : What it Takes to Sustain Consumer Health Informatics
Investing in eHealth: What it Takes to Sustain Consumer Health Informatics examines the evolution of the IHCS and the significant changes in organizational culture and operational systems that may be required for successful and sustained implementation. This book culminates a set of general guidelines for any health care provider striving to successfully employ the model, and suggests directions for future research on the diffusion of IHCSs and related technologies. Investing in eHealth provides a principled approach to support health care managers, clinicians, and educators interested in complementing clinical services with interactive health communication systems (IHCSs).
