Management by Measurement : Designing Key Indicators and Performance Measurement Systems
- Author
- Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano
- Publication Year
- 2007
- Publisher
- Springer
- Language
- English
- Document Type
- Book
- Faculty / Subject Heading
- Business Administration
- Download Book Read book
The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that "magic rules" to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.
Keywords: Business and Economics / Balanced Scorecard / Key Performance Indicators / Management / Performance Dashboard / Quality Management / Resource Allocation / Organization / Organizations
