Management by Measurement : Designing Key Indicators and Performance Measurement Systems
- المؤلف
- Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano
- سنة النشر
- 2007
- الناشر
- Springer
- لغة الملف
- انكليزي
- نوع الملف
- Book
- تصنيف الكتاب
- Business Administration
- تحميل الكتاب قراءة الكتاب
The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that "magic rules" to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.
الكلمات المفتاحية: Business and Economics / Balanced Scorecard / Key Performance Indicators / Management / Performance Dashboard / Quality Management / Resource Allocation / Organization / Organizations
