The Impact of Conflict Management Styles on Employees Individual Performance: Empirical Evidence from Pharmaceutical Industry in Syria
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Researchers |
Marwa Al Kabbani and Serene Dalati |
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Published in |
Journal of Service, Innovation and Sustainable Development, volume 5, No. 2, December 2024. |
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Abstract |
This research paper investigates the impact of conflict management styles—specifically the collaborating assertive approach and the cooperative accommodating approach—on employees' individual performance within the pharmaceutical industry in rural Damascus, Syria. Employing a quantitative methodology, the study gathers data through questionnaires distributed to employees at two different pharmaceutical factories. The findings of regression analysis show that the collaborative conflict management style has a positive and significant effect on employees' individual performance, suggesting that fostering collaboration in conflict resolution can improve employee outcomes. This collaborative approach emphasizes open communication and teamwork, which are critical for increasing productivity and job satisfaction. The study's sample, however, is limited because it is collected mainly from two pharmaceutical factories in rural Damascus. The geographical focus could restrict the findings' generalizability, as differences in workplace culture and external factors may influence outcomes in different settings. To gain a more detailed comprehension of these dynamics, future studies could benefit from examining bigger sample sizes across diverse sectors and geographical areas. By addressing these limitations, future studies can contribute to a deeper understanding of effective conflict management styles in the pharmaceutical industry and beyond. Key words: Conflict management, Conflict management styles, Thomas-Kilmann theory, Employees individual performance, Conflict resolution, Conflict impact on performance. |
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Link to full paper |
