Knowledge management : Systems and processes in the AI era
- Author
- Irma Becerra-Fernandez, Rajiv Sabherwal and Richard Kumi
- Publication Year
- 2024
- Publisher
- Routledge
- Language
- English
- Document Type
- Book
- Faculty / Subject Heading
- Business Administration
- Download Book Read book
Aimed at students and managers who seek detailed insights into contemporary knowledge management (KM). It explains the concepts, theories, and technologies that provide the foundation for knowledge management; the systems and structures that constitute KM solutions; and the processes for developing, deploying, and evaluating these KM solutions. It serves as a complete introduction to the subject of knowledge management, incorporating technical and social aspects, as well as concepts, practical examples, traditional KM approaches, and emerging topics. This third edition has been revised and expanded to include more coverage of emergent trends such as cloud computing, online communities, crowdsourcing and artificial intelligence.
Keywords: Knowledge management / Information technology / Gestion des connaissances / Technologie de l'information / Cloud computing / Online communities / Crowdsourcing / Artificial intelligence / Operations management
