Can We Talk? : Seven Principles for Managing Difficult Conversations at Work
- Author
- Roberta Chinsky Matuson
- Publication Year
- 2021
- Publisher
- Kogan Page
- Language
- English
- Document Type
- Book
- Faculty / Subject Heading
- Business Administration
- Download Book Read book
This book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage.
Keywords: Business & Management / Communication in management / Interpersonal conflict / Personnel management
