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Hosting server management
At a high level, this project involves building and configuring a hosting server to provide website, email, and FTP hosting services to customers. The project also includes building a website where customers can register an account, choose hosting packages, and manage their hosting plan by linking the website to the hosting server's control panel using APIs. To effectively manage the hosting server and provide reliable hosting services to customers, it is important to have a deep understanding of the technologies and protocols involved in web hosting. This includes knowledge of web server software, email protocols, FTP protocols, and security best practices.
Customer success management : Helping business customers achieve their goals
Provides a clear understanding of CSM for practitioners based on comprehensibly prepared knowledge from practical and scientific resources. the book can be used as a practical guide to learn about CSM process and the roles, necessary capabilities, and expectations toward customer success managers. furthermore, it also shows how CSM differs from and, at the same time, relates to existing customer-related management concepts such as value-based selling, key account management and customer relationship management.
Customer relationship management : Concept, strategy, and tools, 3rd
Presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary steps in managing profitable customer relationships. Throughout, the book stresses a clear understanding of economic customer value as the guiding concept for marketing decisions. Exhaustive case studies, mini cases and real-world illustrations under the title “CRM at Work” all ensure that the material is both highly accessible and applicable, and help to address key managerial issues, stimulate thinking, and encourage problem solving.
