Managing Information Quality : Increasing the Value of Information in Knowledge-intensive Products and Processes

Managing Information Quality : Increasing the Value of Information in Knowledge-intensive Products and Processes

Author
Martin J. Eppler
Publication Year
2006
Publisher
Springer
Language
English
Document Type
Book
Faculty / Subject Heading
Business Administration

It still holds true: information is not always the answer. Information is often part of the problem. While the main goal of information in the business place is to - able adequate decisions and actions, it can also lead to numerous negative effects: it can confuse, block creativity, or it can lead to hectic activism, stress and fatigue. Information can distract and divert attention, and it may even delay important - cisions – the paralysis by analysis. Strategies to avoid these dysfunctional effects of information can be divided into sender-based strategies and receiver-based strategies.


Keywords: Business and Economics / Content Management / Data Quality / E-Government / Information Product / Information Quality / Information Quality Management / Information Value / Knowledge Management