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Services Science : Fundamentals, Challenges and Future Developments
The service sector has dominated advanced economies for years. In many countries, it accounts for more than 70% of gross domestic product, and approximately the same percentage of all employees work in this sector. To reflect the economic relevance of the service sector, services science must be established as an academic discipline. But the path in pursuit of this goal is riddled with challenges, especially in the fields of services research, service-oriented education and service-related collaborations. This book includes detailed articles and short statements on each field, written by academics and experts. They explain which challenges need to be met by research and academic training in the services community of the 21st century. The contributions contained in this book reflect the content of presentations and statements given at the first German Services Science Conference.
Services Computing
As the core technical foundation for the modern services science, Services Computing covers the science, technology and business models of effectively creating and leveraging computing technology to bridge the gap between business and IT services. This book systematically introduces the fundamentals of this new discipline based on the latest research results in web services and Service-Oriented Architecture (SOA); business consulting methodology and utilities; business process modeling, transformation, integration, and management; and services as software, software as service, and Web 2.0 for effective services delivery. Major solution architectures, technologies and research methods are discussed in the lifecycle of services innovation research. This book provides readers with new research and solution methods to better create and manage business services, which is the goal of Services Computing.
Cloud Computing and Services Science ; 10th International Conference, CLOSER 2020, Prague, Czech Republic, May 7–9, 2020, Revised Selected Papers
Constitutes extended, revised and selected papers from the 10th International Conference on Cloud Computing and Services Science, CLOSER 2020, held in Prague, Czech Republic, in May 2020. Due to the COVID-19 pandemic the conference was held in a virtual format. The 14 papers presented in this volume were carefully reviewed and selected from a total of 69 submissions. CLOSER 2020 focuses on the emerging area of cloud computing, inspired by some latest advances that concern the infrastructure, operations, and available servicesthrough the global network.
Advances in Services Innovations
The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R & D activities in these fields. The book is written for researchers in engineering and management.
