Page 6
Page 6
Artificial intelligence for customer relationship management : Solving customer problems
This book describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service. To solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer.
Artificial intelligence for customer relationship management : Keeping customers informed
Providing a forum for the exchange of ideas in AI, this book provides a concise yet comprehensive coverage of methodologies, tools, issues, applications, and future trends for professionals, managers, and researchers in the CRM field together with AI and IT professionals.
Artificial intelligence applications and innovations II; IFIP TC12 and WG12.5 ; 2nd IFIP conference on artificial intelligence applications and innovations (AIAI-2005), Sept. 7-9, 2005, Beijing, China
Artificial Intelligence is one of the oldest and most exciting subfields of computing, covnering such areas as intelligent robotics, intelligent planning and scheduling, model-based reasoning, fault diagnosis, natural language processing, maching translation, knowledge representation and reasoning, knowledge-based systems, knowledge engineering, intelligent agents, machine learning, neural nets, genetic algorithms and knowledge management. The papers in this volume comprise the refereed proceedings of the Second International Conference on Artificial Intelligence Applications and Innovations,held in Beijing, China in 2005.
Artificial intelligence : Methodology, systems, and applications ; 12th International Conference, AIMSA 2006, Varna, Bulgaria, September 12-15, 2006, Proceedings
This book constitutes the refereed proceedings of the 12th International Conference on Artificial Intelligence: Methodology, Systems, and Applications, AIMSA 2006. The 28 revised full papers presented together with the abstracts of 2 invited lectures were carefully reviewed and selected from 81 submissions. The papers are organized in topical sections on agents, constraints and optimization, user concerns, decision support, models and ontologies, machine learning, ontology manipulation, natural language processing, and applications.
Artificial intelligence : A modern approach ; global ed.
Explores the full breadth and depth of the field of artificial intelligence (AI). The 4th edition brings readers up to date on the latest technologies, presents concepts in a more unified manner, and offers new or expanded coverage of machine learning, deep learning, transfer learning, multi agent systems, robotics, natural language processing, causality, probabilistic programming, privacy, fairness, and safe AI
Argumentation in multi-agent systems ; 4th International Workshop, ArgMAS 2007, Honolulu, HI, USA, May 15, 2007, revised selected and invited papers
This volume presents the latest developments in the growing area of research at the interface of argumentation theory and multiagent systems. Argumentation provides tools for designing, implementing and analyzing sophisticated forms of interaction among rational agents.
Arabic Computational Morphology : Knowledge-based and Empirical Methods
The morphology of Arabic poses special challenges to computational natural language processing systems. The exceptional degree of ambiguity in the writing system, the rich morphology, and the highly complex word formation process of roots and patterns all contribute to making computational approaches to Arabic very challenging. Indeed many computational linguists across the world have taken up this challenge over time, and many of the researchers with a track record in this research area have contributed to this book.
Arabic and Chinese Handwriting Recognition ; SACH 2006 Summit College Park, MD, USA, September 27-28, 2006 Selected Papers
Cheriet provides an overview of the problems of Arabic recognition and how systems can use natural language processing techniques to correct errors in lexicon-based systems.
An Intuitive Exploration of Artificial Intelligence : Theory and Applications of Deep Learning
This book develops a conceptual understanding of Artificial Intelligence (AI), Deep Learning and Machine Learning in the truest sense of the word. It is an earnest endeavor to unravel what is happening at the algorithmic level, to grasp how applications are being built and to show the long adventurous road in the future.
An Introduction to Language Processing with Perl and Prolog : An Outline of Theories, Implementation, and Application with Special Consideration of English, French, and German
This book teaches the principles of natural language processing, first covering linguistics issues such as encoding, entropy, and annotation schemes; defining words, tokens and parts of speech; and morphology. It then details the language-processing functions involved, including part-of-speech tagging using rules and stochastic techniques; using Prolog to write phase-structure grammars; parsing techniques and syntactic formalisms; semantics, predicate logic and lexical semantics; and analysis of discourse, and applications in dialog systems. The key feature of the book is the author's hands-on approach throughout, with extensive exercises, sample code in Prolog and Perl, and a detailed introduction to Prolog. The reader is supported with a companion website that contains teaching slides, programs, and additional material.
Algorithmic learning theory ; 19th International Conference, ALT 2008, Budapest, Hungary, October 13-16, 2008. Proceedings
This book constitutes the refereed proceedings of the 19th International Conference on Algorithmic Learning Theory, ALT 2008, held in Budapest, Hungary, in October 2008, co-located with the 11th International Conference on Discovery Science, DS 2008.
AI*IA 2007 : Artificial intelligence and human-oriented computing ; 10th Congress of the Italian Association for Artificial Intelligence, Rome, Italy, September 10-13, 2007, Proceedings
The book is organized in topical sections on knowledge representation and reasoning, multiagent systems, distributed AIai, knowledge engineering, ontologies and the semantic Web, machine learning, natural language processing, information retrieval and extraction, planning and scheduling, AI and applications. Three special tracks depicting progresses in significant application fields that represent increasingly relevant topics contain 18 additional papers on AI and robotics, AI and expressive media, and intelligent access to multimedia information
AI journal submitting = تقديم المقالات بالذكاء الصنعي
Aims to develop a comprehensive platform to support academic writers in preparing their research papers in word file format, adhering to the Damascus University template. The platform leverages advanced artificial intelligence techniques to offer services such as grammatical and spelling correction, plagiarism detection, and citation analysis. It also provides comprehensive evaluation tools for peer reviewers, facilitating accurate and reliable feedback.The platform consists of four main components: • User Interface for Creating and Formatting Papers: Simplifies the entry and automatic formatting of texts according to the Damascus University template. / • Intelligent Language Correction System: Utilizes natural language processing techniques to enhance language quality and clarity. / • Citation Analysis and Plagiarism Detection Tool: Identifies improper citations and provides detailed reports on copied sections. / • Peer Review Support System: Offers advanced evaluation tools and AI-driven analytical reports for reviewers.This platform aims to improve the quality and integrity of academic research, streamline the formatting process, and enhance the efficiency of the peer review process, thereby elevating the level of scientific output at Damascus University.
AI in disease detection : Advancements and applications
Discusses the integration of artificial intelligence to revolutionize disease detection approaches, with case studies of AI in disease detection as well as insight into the opportunities and challenges of AI in healthcare as a whole. The book explores a wide range of individual AI components such as computer vision, natural language processing, and machine learning as well as the development and implementation of AI systems for efficient practices in data collection, model training, and clinical validation.
Advances in XML information retrieval and Evaluation ; 4th International workshop of the initiative for the evaluation of XML retrieval, INEX 2005, Dagstuhl Castle, Germany, November 28-30, 2005. Revised and Selected Papers
Content-oriented XML retrieval has been receiving increasing interest due to the widespread use of eXtensible Markup Language (XML), which is becoming a standard document format on the Web, in digital libraries,and publishing. By exploiting the enriched source of syntactic and semantic information that XML markup provides, XML information retrieval (IR) systems aim to implement a more focused retrieval strategy and return document components, so-called XML elements – instead of complete documents – in response to a user query. This focused retrieval approach is of particular bene?t for collections containing long documents or documents covering a wide variety of topics (e.g., books, user manuals, legal documents, etc.), where users’ e?ort to locate relevant content can be reduced by directing them to the most relevant parts of the documents.
Advances in XML information retrieval ; 3rd International workshop of the Initiative for the evaluation of XML retrieval, INEX 2004, Dagstuhl Castle, Germany, December 6-8, 2004
The ultimate goal of many information access systems (e.g., digital libraries, the Web, intranets) is to provide the right content to their end-users. This content is increasingly a mixture of text, multimedia, and metadata, and is formatted according to the adopted –W3C standard for information repositories, the so-called eXtensible Markup L- guage (XML). Whereas many of today’s information access systems still treat do- ments as single large (text) blocks, XML offers the opportunity to exploit the internal structure of documents in order to allow for more precise access thus providing more specific answers to user requests. Providing effective access to XML-based content is therefore a key issue for the success of these systems. The aim of the INEX campaign (Initiative for the Evaluation of XML Retrieval), which was set up at the beginning of 2002, is to establish infrastructures, XML test suites, and appropriate measurements for evaluating the performance of information retrieval systems that aim at giving effective access to XML content. More precisely, the goal of the INEX initiative is to provide means, in the form of a large XML test collection and appropriate scoring methods, for the evaluation of content-oriented XML retrieval systems.
Advances in natural language processing ; 6th International Conference, GoTAL 2008 Gothenburg, Sweden, August 25-27, 2008 Proceedings
This book constitutes the refereed proceedings of the 6th International Conference on Natural Language Processing, GoTAL 2008, Gothenburg, Sweden, August 2008.
Advances in natural language processing ; 5th International Conference ; 1TAL 2006 Turku, Finland, August 23-25, 2006 Proceedings
This book constitutes the refereed proceedings of the 5th International Conference on Natural Language Processing, FinTAL 2006, held in Turku, Finland in August 2006. The book presents 72 revised full papers together with 1 invited talk and the extended abstracts of 2 invited keynote addresses. The papers address all current issues in computational linguistics and monolingual and multilingual intelligent language processing - theory, methods and applications.
Advances in multimedia information systems ; 11th International workshop, MIS 2005, Sorrento, Italy, September 19-21, 2005, proceedings
This volume collects the proceedings of the 11th International Workshop on Multimedia Information Systems, MIS 2005, in Italy. including Topics Computer Applications Multimedia Information Systems Computer Communication Networks Information Systems Applications (incl. Internet) Natural Language Processing (NLP) Image Processing and Computer Vision
Advances in Multilingual and Multimodal Information Retrieval ; 8th Workshop of the Cross-Language Evaluation Forum, CLEF 2007, Budapest, Hungary, September 19-21, 2007, Revised Selected Papers
This book constitutes the thoroughly refereed proceedings of the 8th Workshop of the Cross-Language Evaluation Forum, CLEF 2007, held in Budapest, Hungary, September 2007.
