الصفحة 1
الصفحة 1
From Customer Retention to a Holistic Stakeholder Management System : Living a Vision
Being the fourth in the series on Stakeholder Management books, the current volume looks back at the beginnings of Stakeholder Management and how it has since developed into a fully-fledged system over the last 20 years. It also highlights the importance of a benchmarking database generated from several thousand case studies for comparing businesses. Furthermore, international case studies look at the application of Stakeholder Management in a wide array of industries such as the automotive, public and hospitality sector as well as the consumer market. The reader benefits from a well-rounded account of articles that explain the entire process from data collection to implementation of actions derived from result analysis.
DevOps for Digital Leaders : Reignite Business with a Modern DevOps-Enabled Software Factory
In DevOps for Digital Leaders, deep collective experience on both sides of the dev–ops divide informs the global thought leadership and penetrating insights of the authors, all three of whom are cross-portfolio DevOps leaders at CA Technologies. Aruna Ravichandran, Kieran Taylor, and Peter Waterhouse analyze the organizational benefits, costs, freedoms, and constraints of DevOps. They chart the coordinated strategy of organizational change, metrics, lean thinking, and investment that an enterprise must undertake to realize the full potential of DevOps and reach the sweet spot where accelerating code deployments drive increasing customer satisfaction, revenue, and profitability.
Data Analysis, Classification and the Forward Search ; Proceedings of the Meeting of the Classification and Data Analysis Group (CLADAG) of the Italian Statistical Society, University of Parma, June 6-8, 2005
This book presents new developments in data analysis, classification and multivariate statistics, and in their algorithmic implementation. The volume offers contributions to the theory of clustering and discrimination, multidimensional data analysis, data mining, and robust statistics with a special emphasis on the novel Forward Search approach. Many papers provide significant insight in a wide range of fields of application. Customer satisfaction and service evaluation are two examples of such emerging fields.
Customising Stakeholder Management Strategies: Concepts for Long-term Business Success
The third in the series on Stakeholder Management, this volume presents a wide array of case studies to demonstrate how Stakeholder Management strategies are customized specifically to companies' requirements to fulfill their long term business goals.
Customer success management : Helping business customers achieve their goals
Provides a clear understanding of CSM for practitioners based on comprehensibly prepared knowledge from practical and scientific resources. the book can be used as a practical guide to learn about CSM process and the roles, necessary capabilities, and expectations toward customer success managers. furthermore, it also shows how CSM differs from and, at the same time, relates to existing customer-related management concepts such as value-based selling, key account management and customer relationship management.
Biometric Authentication ; International ECCV 2002 Workshop Copenhagen, Denmark, June 1, 2002 Proceedings
Biometric authentication refers to identifying an individual based on his or her distinguishing physiological and/or behavioral characteristics. It associates an individual with a previously determined identity based on that individual s appearance or behavior. Because many physiological or behavioral characteristics (biometric indicators) are distinctive to each person, biometric identifiers are inherently more reliable and more capable than knowledge-based (e.g., password) and token-based (e.g., a key) techniques in differentiating between an authorized person and a fraudulent impostor. For this reason, more and more organizations are looking to automated identity authentication systems to improve customer satisfaction, security, and operating efficiency as well as to save critical resources.
Analyzing the availability of fin tech and its role in enhancing the strategic : Performance of Syrian banks using the balanced scorecard
Aims to examine the role of financial technology (FinTech) in enhancing the strategic performance of Syrian banks by analyzing its impact on the four dimensions of the balanced scorecard : financial performance, customer satisfaction, internal process quality, and learning and growth. Amid economic and technological challenges, integrating fintech emerges as a strategic tool to boost operational efficiency, reduce costs, and promote financial inclusion. The study explores the experiences of several Syrian banks in implementing modern financial technologies, such as digital banking and smart payment systems, while evaluating key financial indicators like return on assets (ROA) and return on equity (ROE).
