الصفحة 1
الصفحة 1
Effective IT Service Management : to ITIL and beyond!
IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. Without ITSM, every IT project and system would deteriorate over time until failure. ITIL is the recognized best-practice standard for ITSM, and has been around since the late 1980s, with ITIL version 3 published just recently. However, many of today’s IT problems have been around for just as long - so in order to manage IT effectively, organizations must go beyond the ITIL framework.
ITIL® Version 3 at a Glance : Information Quick Reference
The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
Beyond Kyoto : A new global climate certificate system : Continuing Kyoto commitsments or a global ´Cap and Trade´ scheme for a sustainable climate policy?
This book shows how humankind can ‘prevent dangerous interference with the c- mate system’ without dangerous interference with the global economic system. In the two underlying studies on behalf of the Ministry of Environment and Transport of i the German federal state of Baden-Württemberg, the results have been elaborated through scientific evaluation of different climate protection systems and intensive developmental work on an efficient climate protection system. The results will be presented in nine chapters according to the following nine basic R&D steps: 1. Quantifying the ‘ultimate climate objective’ of the world community in order ‘to prevent dangerous interference with the climate system,’ thus achieving climate sustainability; 2. Development of a comprehensive standard system for evaluating the prospect of success for different climate protection systems; 3. Based on this scientific standard system, evaluation of the current Kyoto system and of the most important proposals for ‘incremental regime evolution’ of the Kyoto system. Unfortunately, it must be noted that these systems are incapable of achi- ing climate sustainability; 4. Evaluating three proposals for ‘structural regime change’ of the Kyoto system. Following this objective evaluation process and numeric comparison of the diff- ent proposals, 5. Description of the eight basic elements of GCCS and its in-depth ‘critical asse- ment;’ 6.
Berufliche passagen im lebenslauf : berufsbildungs- und transitionsforschung in der Schweiz = Vocational passages in the CV : Vocational training and transition research in Switzerland
During the transition from school to work, important groundwork is laid that prepares the further course of a person's life. In addition, this volume presents new results from diverse transition research from all over Switzerland, which are based on various disciplines such as psychology, sociology, educational sciences or educational economics. For this purpose, theoretical foundations and empirical evidence for the analysis and control of significant passages in the life course are developed.
Artificial intelligence : Methodology, systems, and applications ; 10th International Conference, AIMSA 2002, Varna, Bulgaria, September 4-6, 2002. Proceedings
The AIMSA conference series was frst conceived in 1984 as a gathering of AI researchers and students from Eastern and Central Europe.Sincethenthecon- rence has followed a biennial schedule of meetings in Bulgaria, attracting parti- pantsfrom awidergeographicalarea.The AIMSA organizers are delighted to present you with another exciting program, coveringmostareasof Artifcial Intelligence.Inkeepingwithitsm- sion to inform the research community and excite the commercial sector, AIMSA presents this year two invited contributions from world-leading European rese- chersworkingoncutting-edgeAIresearch: Prof.CaroleGoble, ontheSemantic Web.
