الصفحة 11
الصفحة 11
Services marketing : Integrating customer focus across the firm ; 7th ed.
Maintains a managerial focus by incorporating company examples and strategies for addressing issues in every chapter, emphasizing the knowledge needed to implement service strategies for competitive advantage across industries. New research references and examples in every chapter include increased coverage of new business model examples such as Airbnb, Uber, OpenTable, Mint/Intuit, and others, alongside greater emphasis on technology, digital and social marketing, Big Data, and data analytics as a service.
Service Quality Regulation in Electricity Distribution and Retail
Service Quality Regulation in Electricity Distribution and Retail provides a guide for regulatory authorities and postgraduate students alike, accompanying readers through the necessary steps for designing and implementing regulatory policy. It builds a bridge between the theoretical aspects of service quality regulation and country-specific applied mechanisms. The book offers examples as provided by regulatory authorities (including some not often available in the English language), and suggests best practices as elaborated by a number of international regulatory organizations.
Service Productivity Management : Improving Service Performance using Data Envelopment Analysis (DEA)
Provides insights and methods to answer questions on a range of productivity issues: How do you manage profitability of a network of hundreds or thousands of branch offices disbursed over several states and countries? How can managed-care organizations manage the quality and cost of hundreds of physicians providing health services to millions of plan members? What methods would enable a government to ensure that the multiple offices serving citizens across a country are operating at low cost while meeting the required service quality? Each of these service settings are examples of the many service providers that deliver a complex set of services to a widely diversified set of customers.Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance — Data Envelopment Analysis (DEA).
Serial Murder and the Psychology of Violent Crimes
The phenomena of serial violent crime has long plagued human civilizations. Far from being a contemporary notion unique to Western societies, serial murderers and other offenders who repeatedly engage in violent crimes such as rape or arson are examples of extreme criminal aberrations that exist in cultures around the world. This book assembles the collective expertise of an international group of scholars and practitioners who seek to explain the psychiatric, psychological and criminological factors that may account for the perpetration of these abhorrent crimes. The topics covered in this text examine the motivational dynamics of offenders including such dimensions as their apparent behavioral normalcy, sensational interests, sadism, narcissism, commonalties, gender and age patterns. Beyond psychological and etiological factors the topics encompassed by this book also consider investigative techniques, procedures, limitations and failures encountered with these forms of crime.
Sequence Analysis and Modern C++ : The Creation of the SeqAn3 Bioinformatics Library
Every developer who previously worked with C++ will enjoy the in-depth chapter on important changes in the language from C++11 up to and including C++20. In contrast to many resources on Modern C++ that present new features only in small isolated examples, this book represents a more holistic approach: readers will understand the relevance of new features and how they interact in the context of a large software project and not just within a "toy example". Previous experience in creating software with C++ is highly recommended to fully appreciate these aspects. SeqAn3 is a new, re-designed software library. The conception and implementation process is detailed in this book, including a critical reflection on the previous versions of the library. This is particularly helpful to readers who are about to create a large software project themselves, or who are planning a major overhaul of an existing library or framework. While the focus of the book is clearly on software development and design, it also touches on various organisational and administrative aspects like licensing, dependency management and quality control.
Semiotics : The basics ; 3rd ed.
Provides a concise introduction to the key concepts of semiotics in accessible and jargon-free language. Demystifying what is a complex, highly interdisciplinary field, key questions covered include: What are signs and codes? What can semiotics teach us about representation and reality? What tools does it offer for analysing texts and cultural practices? With further examples and images and new end of chapter resources, this must-have resource is both the ideal introductory text and an essential reference guide for students at all levels of language and communication, media and cultural studies.
Semi-Markov Risk Models for Finance, Insurance and Reliability
This book presents applications of semi-Markov processes in finance, insurance and reliability, using real-life problems as examples. After a presentation of the main probabilistic tools necessary for understanding of the book, the authors show how to apply semi-Markov processes in finance, starting from the axiomatic definition and continuing eventually to the most advanced financial tools, particularly in insurance and in risk-and-ruin theories. Also considered are reliability problems that interact with credit risk theory in finance.
Semi-critical assisted extraction : Applications and commercialization in biotechnology, food, and pharmacy
Compiles empirical and traditional extraction methods applied to cutting-edge critical extraction research in the areas of food science, phytochemistry, pharmacy, fragrance, cosmetology, and folk medicine. It presents extraction technology as an interdisciplinary area that applies the principles of physics and chemistry as tools to develop engineered models for the construction of more advanced extraction devices. It includes examples and problems related to data treatment in normal laboratory research work that will facilitate undergraduate- and graduate-level students, as well as operators working in the area, in solving real problems.
Self-Sustaining Systems ; 1st Workshop, S3 2008 Potsdam, Germany, May 15-16, 2008 Revised Selected Papers
S3 is a forum for discussion of topics relating to computer systems and languages that are able to bootstrap, implement, modify, and maintain themselves. One property of these systems is that their implementation is based on small but powerful abstractions; examples include (amongst others) Squeak/Smalltalk, COLA, Klein/Self, PyPy/Python, Rubinius/Ruby, and Lisp. Such systems are the engines of their own replacement, giving researchers and developers great power to experiment with, and explore future directions from within their own small language kernels.
Self-Dual Gauge Field Vortices : An Analytical Approach
In modern theoretical physics, gauge field theories are of great importance since they keep internal symmetries and account for phenomena such as spontaneous symmetry breaking, the quantum Hall effect, charge fractionalization, superconductivity and supergravity. This monograph discusses specific examples of gauge field theories that exhibit a selfdual structure.
Self-Assembly, Pattern Formation and Growth Phenomena in Nano-Systems ; Proceedings of the NATO Advanced Study Institute, held in St. Etienne de Tinee, France, August 28 - September 11, 2004
Contains lecture notes written by the lecturers of the NATO Advanced Study Institute. This book gives examples of self-organization phenomena on micro- and nano-scale as well as examples of the interplay between phenomena on nano- and macro-scales leading to complex behavior in various physical, chemical and biological systems.
Selected Topics in Convex Geometry
The field of convex geometry has become a fertile subject of mathematical activity in the past few decades. This exposition, examining in detail those topics in convex geometry that are concerned with Euclidean space, is enriched by numerous examples, illustrations, and exercises, with a good bibliography and index.
Seeing ourselves through technology : How we use selfies, blogs and wearable devices to see and shape ourselves
This book is open access under a CC BY license. Selfies, blogs and lifelogging devices help us understand ourselves, building on long histories of written, visual and quantitative modes of self-representations. This book uses examples to explore the balance between using technology to see ourselves and allowing our machines to tell us who we are.
Security in E-Learning
Security in E-Learning is organized in three parts. Emphasizes that security is mainly an organizational and management issue. The third goal highlights improving security as an ongoing process. Security in E-Learning includes technical fundamentals (buzz words), examples and case studies covering each of these three topics. Considering the enormous costs of creating and maintaining courses, it is surprising that security is not yet considered an important issue by professionals, professors and students. Traditional security research has been largely driven by military requirements to enforce secrecy in the realm of e-learning. In most cases, the knowledge contained in e-learning programs is widely available. Therefore, the asset is not the information itself, but the hypermedia presentation used to convey the information.
Screw Compressors : Mathematical Modelling and Performance Calculation
The first part of "Screw Compressors" gives a review of recent developments in screw compressor design.The second part presents a generalized mathematical definition of screw machine rotors and describes some well known lobe shapes in detail.The third part treats the mathematical modelling of the thermodynamics and fluid mechanics of compression and expansion processes.The fourth and fifth parts discuss the principles used and describe the application of the analytical procedures and rotor profiling techniques, presented in the earlier chapters, to the design of a number of twin screw compressors, currently manufactured including the examples of combining expansion and compression in the same machine.
Screening and Preventive Diagnosis with Radiological Imaging
Continuous technical developments have improved the potential of organ-based radiological diagnostics and have now also led to the use of dedicated whole-body examinations in the field of screening and preventive diagnosis. This book aims to provide clinicians with a broad understanding of screening and preventive diagnosis using radiological imaging. The first part of the book is dedicated to the fundamentals of screening and preventive diagnosis, and comprises chapters on epidemiology and pathology, technical and organizational aspects of radiological screening, legal and ethical issues, and cost-benefit analysis. The second part of the book discusses in depth the most important practical examples of radiological screening and surveillance, both for unselected populations and for individual risk groups.
Screening : Methods for Experimentation in Industry, Drug Discovery, and Genetics
This book brings together accounts by leading international experts that are essential reading for those working in fields such as industrial quality improvement, engineering research and development, genetic and medical screening, drug discovery, and computer simulation of manufacturing systems or economic models. Our aim is to promote cross-fertilization of ideas and methods through detailed explanations, a variety of examples and extensive references.
SCJP Exam for J2SE 5 : A Concise and Comprehensive Study Guide for The Sun Certified Java Programmer Exam
Best selling author Paul Sanghera offers cohesive, concise, yet comprehensive coverage of all the topics included in the Sun Certified Programmer for Java 5 exam (CX 310-055). With a laser sharp focus on the exam objectives, this study guide goes beyond just being an "exam cram." The material is presented in a logical learning sequence: a section builds upon previous sections and a chapter on previous chapters. All concepts, simple and complex, are defined and explained when they appear the first time. There is no hopping from topic to topic and no technical jargon without explanation. No prior knowledge of Java programming is assumed. The single most difficult aspect of this exam is to read and understand the code in the exam questions in a limited amount of time. To help you get fluent and comfortable with the code, the book offers complete runnable code examples distributed over all the chapters and a codewalk quicklet feature at the end of each chapter.
Schaums outline of organic chemistry
More than 40 million students have trusted Schaum's to help them succeed in the classroom and on exams. Schaum's Is the key to faster learning and higher grades in every subject. Each Outline presents all the essential course information in an easy-to-follow, topic-by-topic format. You also get hundreds of examples, solved problems, and practice exercises to test your skills.
Scent and chemistry : The molecular world of odors
The book details on the molecular basis of olfaction, olfactory characterization of perfumery materials, structure–odor relationships, the chemical synthesis of odorants, and the chemistry of essential oils and odorants from the animal kingdom, backed up by many perfume examples and historical aspects.
