This practical and greatly expanded edition by media and public relations veteran Colin Doeg focuses on the communications ...
Lire la suiteMarketers are faced with a stark and challenging dilemma: customers demand deep personalization, but they are increasingly ...
Lire la suiteCustomer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated ...
Lire la suiteThese issues are addressed in the present book: First, a model of customer loyalty and its determinants is developed, which ...
Lire la suiteJanine Frauendorf analyzes how customer processes can be used to optimize the overall service process. In this context, the ...
Lire la suiteCovers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s ...
Lire la suiteThe purpose of the DEECS workshop is to provide an annual forum for exchange of state-of-the-art research and development ...
Lire la suiteData Mining and Knowledge Discovery Handbook organizes all major concepts, theories, methodologies, trends, challenges and ...
Lire la suiteDatabase marketing is at the crossroads of technology, business strategy, and customer relationship management. Enabled by ...
Lire la suiteDecision Support for Global Enterprises consists of peer-reviewed and invited papers with two primary goals: (1) Stimulate ...
Lire la suiteDecision Support for Global Enterprises consists of peer-reviewed and invited papers with two primary goals: (1) Stimulate ...
Lire la suiteThe benefits of reading this book are twofold. The first is an understanding of the stages of a new product development process ...
Lire la suiteIl libro Demand Planning analizza metodi quantitativi, modelli matematici e processi aziendali per la gestione e la pianificazione ...
Lire la suiteIt is the dental office administrator’s essential companion to all aspects of reception work and supervisory practice management ...
Lire la suiteThe book brings in diverse perspectives on ubiquitous information environments, from computer-supported collaborative work, ...
Lire la suiteThe integration of analytic models into information systems provides the basis for developing intelligent decision support ...
Lire la suiteAnalyzes the effects of the latest technological advances in blockchain and artificial intelligence (AI) on business operations ...
Lire la suiteInvestigations of what increasing digital connectivity and the digitalization of the economy mean for people and places at ...
Lire la suiteNew information technologies are being applied swiftly to all levels of government service: local, county, regional and even ...
Lire la suiteyou’ll find: Full discussions of paid search marketing, email marketing, and marketing to mobile device users Exacting ...
Lire la suite