Electronic Books

Total Books: 3241 - 3260 /13868

Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated ...

These issues are addressed in the present book: First, a model of customer loyalty and its determinants is developed, which ...

Janine Frauendorf analyzes how customer processes can be used to optimize the overall service process. In this context, the ...

Covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s ...

The third in the series on Stakeholder Management, this volume presents a wide array of case studies to demonstrate how Stakeholder ...

Lupus erythematosus is a chronic inflammatory autoimmune disease characterized by a wide spectrum of manifestations with ...

Cutting Tool Technology provides a comprehensive guide to the latest developments in the use of cutting tool technology. ...

This book constitutes the refereed proceedings of the 16th International Annual Conference on Cyber Security, CNCERT 2020, ...

This book constitutes the refereed proceedings of the 17th International Annual Conference on Cyber Security, CNCERT 2021, ...

Part 1 : Focuses on critical infrastructure protection. The chapters present detailed analysis of the issues and challenges ...

Focus on critical infrastructure protection. The chapters present detailed analysis of the issues and challenges in cyberspace ...

This book cover the following topics: emergency response, mobile internet security, IoT security, cloud security, threat ...

Technical Systems-of-Systems (SoS) – in the form of networked, independent constituent computing systems temporarily collaborating ...

In this concise yet comprehensive textbook, future inventors are introduced to the key concepts of Cyber-Physical Systems ...

Covers the various aspects associated with Cyber-Physical Systems (CPS) such as algorithms, application areas, and the improvement ...

This book is about public open spaces, about people, and about the relationship between them and the role of technology in ...

Cyber attacks perpetrated against businesses, governments, organizations, and individuals have been occurring for decades. ...

This book is, perhaps, the first attempt to present a unified exposition of the subject and methodology of cybernetical physics ...

This book explores the legal aspects of cybersecurity in Poland. The authors are not limited to the framework created by ...

This book presents the main scientific results from the H2020 GUARD project. The GUARD project aims at filling the current ...

Total Books: 3241 - 3260 /13868