Customer Processes in Business-to-Business Service Transactions
Janine Frauendorf analyzes how customer processes can be used to optimize the overall service process. In this context, the ...
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Customer Service Marketing : Managing the Customer Experience / Edwin N. Torres, Tingting Zhang
Covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s ...
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Customising Stakeholder Management Strategies
The third in the series on Stakeholder Management, this volume presents a wide array of case studies to demonstrate how Stakeholder ...
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Cutting-edge issues in Business Ethics : Continental Challenges to Tradition and Practice
This volume is one of the very few publications dedicated to the challenges that Continental philosophy poses to the field ...
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Data Analytics, Computational Statistics, and Operations Research for Engineers : Methodologies and Applications / Debabrata Samanta, SK Hafizul Islam, Naveen Chilamkurti, Mohammad Hammoudeh
Presents applications of computationally intensive methods, inference techniques, and survival analysis models. It discusses ...
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Data Collection in Fragile States Innovations from Africa and Beyond
This book addresses an urgent issue on which little organized information exists. It reflects experience in Africa but is ...
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Data Envelopment Analysis
Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References, And DEA-Solver Software, 2nd Edition ...
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Data-Driven Policy Impact Evaluation
This book provides statistical tools for evaluating the effects of public policies advocated by governments and public institutions. ...
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Database Marketing
Database marketing is at the crossroads of technology, business strategy, and customer relationship management. Enabled by ...
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Decentralised Government in an Integrating World
The book offers a comprehensive empirical analysis of the determinants of changes in the distribution of expenditure and ...
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Decision Making with the Analytic Network Process
This book is a selection of applications of ANP to economic, social and political decisions, and also to technological design. ...
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Deep Data Analytics for New Product Development / Walter R. Paczkowski
The benefits of reading this book are twofold. The first is an understanding of the stages of a new product development process ...
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Demand Planning : Processi, metodologie e modelli matematici per la gestione della domanda commerciale
Il libro Demand Planning analizza metodi quantitativi, modelli matematici e processi aziendali per la gestione e la pianificazione ...
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Demographic Change and Intergenerational Justice : The Implementation of Long-Term Thinking in the Political Decision Making Process
The book deals with the complex relationship between intergenerational justice and demographic change and is characterized ...
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Demographic Change in Germany
Just as one might be inclined to thinkthat every thing about demographic change has been already said and heard, a new dimension ...
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Depression and Globalization : The Politics of Mental Health in the 21st Century
In Depression and Globalization, Carl Walker analyzes the human cost of recent political and economic events as main contributors ...
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Designed for Digital : How to Architect Your Business for Sustained Success / Jeanne W. Ross; Cynthia M. Beath; Martin Mocker
Designed for Digital offers practical advice on digital transformation, with examples that include Amazon, BNY Mellon, DBS ...
Continue readingDesigning Balanced Scorecard for International Bank for Trade and Finance in Syria تمام المغوش ؛ خديجة ظاظا ؛ ريتا يبرودي ؛ نورس مدني ؛ إشراف د. ليلاس اللحام
The research team tested the availability of the dimensions of the balanced scorecard in the Syrian Trade and Finance Bank. ...
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Designing Democracy
While liberal democracies are the best systems of self-governance for societies, they rarely invoke great enthusiasm. On ...
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Designing Organizations
The design of organizations has been an ongoing concern of management theory and practice over the past several decades. ...
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