Publication year: 2007
ISBN: 978-3-540-29860-1
Internet Resource: Please Login to download book
The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R & D activities in these fields. The book is written for researchers in engineering and management.
Subject: Engineering, Marketing, Service, Service Engineering, Software, development, environment, innovation, management, model, organization