Publication year: 2020
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Great effort has been put forth to continuously make AI “smarter.” But, will smarter always equal more successful AI? It is not just about getting a product to market, but about getting the product into a user’s hands in a form that will be embraced. This demands examining the product from the perspective of the user. Authors Gavin Lew and Robert Schumacher have written AI and UX to examine just how product managers and designers can best strike this balance. From exploring the history of the parallel journeys of AI and UX, to investigating past product examples and failures, to practical expert knowledge on how to best execute a positive user experience, AI and UX examines all angles of how AI can best be developed within a UX framework.
Subject: computer science, Artificial Intelligence, Neural networks, Machine Learning, Chatbot, Virtual assistant, Deep learning, Conversational agent, Cybernetics, User Experience, Customer Experience, UX, AI