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Does the implementation of Microsoft Dynamics™ contribute to the goals of your company? Does your company itself have the capacity to build a bridge between the Business and IT? Can your employees adopt a flexible attitude on all the related changes ? And, probably even more important, is that what they are also willing to do If you are striving for a full-hearted yes to these questions, this is the book for you. In this book, we answer the questions mentioned above and describe pragmatically the full implementation process from A to Z. Emphasis is placed on the organizational component of the implementation process and the cohesion with functional and technical processes.