Publication year: 2006
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After years of apparent dormancy, once again companies are paying more att- tion to information management. IT departments and CIOs are confronted with a number of new challenges, which force them to reconsider past information m- agement strategies and solutions. Recently cited as positive trends in IT are only those developments concerning stronger customer service and process orientation or pertaining to new forms of IT governance.
Subject: Business and Economics, IT Management, IT Service Management, IT Service Provider, IT Services, Information Technology (IT), Integrated Information Management, information management, management, production