Book Details


The impact of perceived service quality in Syrian private universities On student satisfaction : A comparative study between AIU &IUST راية أبو عسلي ؛ مسعود أبو عسلي ؛ حاتم أبو حسون ؛ رفاه العبد ؛ إشراف د. ليلاس اللحام

Publication year: 2020

ISBN: Bus00022

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This study aims to know the impact of the quality of service provided in private Syrian universities With regard to student satisfaction, it also aims to assess the level of perceived quality of education among students and measure it on the service quality scale, which consists of five axes: tangibility, reliability, assurance, empathy, responsiveness, and to see if there are differences between the two universities depending on the variables chosen

Subject: Service Quality, Customer satisfaction, Kano’s Theory