Book Details


Can We Talk? : Seven Principles for Managing Difficult Conversations at Work / Roberta Chinsky Matuson

Publication year: 2021

ISBN: 9781398601307

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This book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage.

Subject: Business & Management, Communication in management, Interpersonal conflict, Personnel management