Book Details


Artificial Intelligence for Customer Relationship Management : Keeping Customers Informed

Publication year: 2020

ISBN: 978-3-030-52167-7

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Providing a forum for the exchange of ideas in AI, this book provides a concise yet comprehensive coverage of methodologies, tools, issues, applications, and future trends for professionals, managers, and researchers in the CRM field together with AI and IT professionals.

Subject: computer science, Customer Relationship Management, Artificial Intelligence, Machine Learning, Natural Language Processing, Semantic Analysis, Chatbots