Service Chain Management
Publication year: 2008
ISBN: 978-3-540-75504-3
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Service chain management enables service organisations to improve customer satisfaction and reduce operational costs through intelligent and optimised forecasting, planning and scheduling of the service chain, and its associated resources such as people, networks and other assets. The area is quite broad, covering field force and workforce automation, network and asset planning and also aspects of customer relationship management, human resources systems and enterprise resource planning. Furthermore, it addresses the key challenge of how all these technologies and systems are integrated into a cohesive blueprint.
Subject: Business and Economics, Change, Enterprise Resource Planning, Planning, Workflow, automation, business, business intelligence, development, human resources, innovation, management, networks, organization, service-oriented computing, technology
