ITIL® Version 3 at a Glance : Information Quick Reference
Publication year: 2008
: 978-0-387-77393-3
The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
: Computer Science, Access, Continual Service Improvement, ITIL, ITSM, Information Technology (IT), Process, Reference, Service Design, Service Operation, Service Strategy, Service Transition, Services implementation, management, organization, Models and Principles, Management of Computing and Information Systems
