Effective IT Service Management
Publication year: 2007
: 978-3-540-73198-6
IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. Without ITSM, every IT project and system would deteriorate over time until failure. ITIL is the recognized best-practice standard for ITSM, and has been around since the late 1980s, with ITIL version 3 published just recently. However, many of today’s IT problems have been around for just as long - so in order to manage IT effectively, organizations must go beyond the ITIL framework.
: Computer Science, Information systems, Management information systems, Software engineering, Technology, Computer science, Business Information Systems, Management of Computing and Information Systems, Software engineering, Technology Management
