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Models, Methods and Tools for Product Service Design : The Manutelligence Project
This book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and flexible products with high value added services. Manutelligence has improved Product and Service Design by developing suitable models and methods, and connecting them through a modular, collaborative and secure ICT Platform. The use of real data collected in real time by Internet of Things (IoT) technologies underpins the design of product-service systems and makes it possible to monitor them throughout their life cycle. Available data allows costs and sustainability issues to be more accurately measured and simulated in the form of Life Cycle Cost (LCC) and Life Cycle Assessment (LCA). Analysing data from IoT systems and sharing LCC and LCA information via the ICT Platform can help to accelerate the design of product-service systems, reduce costs and better understand customer needs. Industrial partners involved in Manutelligence provide a clear overview of the project's outcomes, and demonstrate how its technological solutions can be used to improve the design of product-service systems and the management of product-service life cycles.
Mobile Information Systems : Infrastructure and Design for Adaptivity and Flexibility
The book is divided into three parts: core technologies for mobile information systems (e.g., adaptive middleware and flexible e-services), enabling technologies (like data management on small devices or adaptive low-power hardware architectures or wireless networks), and methodological aspects of mobile information systems design (such as service profiling or user interface and e-service design for context-aware applications). It provides researchers in academia and industry with a comprehensive vision on innovative aspects which can be used as a basis for the development of new frameworks and applications.
ITIL® Version 3 at a Glance : Information Quick Reference
The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
