الصفحة 1
الصفحة 1
Integrating Human Aspects in Production Management ; IFIP TC5 / WG5.7 Proceedings of the International Conference on Human Aspects in Production Management 5-9 October 2003, Karlsruhe, Germany
This book is composed of six parts, each focusing on a specific theme: Human Resource Planning; Human Aspects in the Digital Factory; Human Aspects in Production Planning & Control; Knowledge Management; Management of Distributed Work; and Service Engineering. The included papers were presented at the IFIP International Working Conference "Human Aspects in Production Management." Following this conference, the papers were extended by the authors and passed a peer review process.
Enterprise interoperability : New challenges and approaches
Interoperability: the ability of a system or a product to work with other systems or products without special effort from the user is a key issue in manufacturing and industrial enterprise generally. It is fundamental to the production of goods and services quickly and at low cost at the same time as maintaining levels of quality and customisation. Interoperability is achieved if internal and external collaborators can interact on at least three levels: data, applications and business enterprise (through the architecture of an enterprise model and making allowance for the semantics of both partners). Not only a problem of software and IT technologies, it implies support for communication and transactions between different organisations that must be based on shared business references. Today, a new and important consideration must be taken into account – economic business evaluation and the definition of dissemination policy.
Customer Processes in Business-to-Business Service Transactions
Janine Frauendorf analyzes how customer processes can be used to optimize the overall service process. In this context, the service blueprint represents the key tool of the thesis – originally a tool for designing and optimizing the internal process of the service operator, it is now extended by the customer process side. Transaction cost theory, as the link between supplier process and customer process, on the one hand and the script construct from cognitive psychology on the other, provide the theoretical basis for the thesis. On the basis of empirical results, the author presents significant implications for services research and helpful suggestions for business practice.
Advances in Services Innovations
The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R & D activities in these fields. The book is written for researchers in engineering and management.
