الصفحة 5
الصفحة 5
Effective communication
Gives you the tools to improve your communication in a business environment. Discover how to improve your communication skills by learning to understand your audience, communicate strategically and discover which delivery approach is right for you. You'll also develop confidence, learn to listen effectively and give and receive feedback. In a slim, portable format, Essential Managers Effective Communication gives you a practical "how-to" approach with step-by-step instructions, tips, checklists & "ask yourself" features showing you how to overcome barriers to communication choose the right medium for your message, and make an impact
eDirectory Field Guide
eDirectory Field Guide is a handy reference for configuring, troubleshooting, and optimizing Novells eDirectory on NetWare, Linux, Unix, and Windows. Along with Sun ONE Directory Server and Microsoft Active Directory, Novells eDirectory is a leader in directory server software, the specialized database that enterprises employ to store user identities. This book offers tips for migrating from one operating system to another. iMonitor, troubleshooting, and administration tools (such as Novell's iManager and ConsoleOne) are discussed in detail.
Ecology, Planning, and Management of Urban Forests : International Perspective
Ecology, Planning, and Management of Urban Forests contains studies and perspectives on urban forests from a broad array of basic and applied scientific disciplines including ecosystem ecology, biogeochemistry, landscape ecology, plant community ecology, geography, and social science. The book contains contributions from experts in Asia, Europe, and North America, allowing the reader to evaluate methods and management that are appropriate for particular geographic, environmental, and socio-political contexts. Urban forests are also approached on regional and landscape scales to encompass more natural environments in and around cities, rather than within arbitrary municipal boundaries. The studies provided are intended to motivate scientists, planners, and managers to work together and to adopt a broader landscape ecology approach to urban forestry, and in so doing, better address the pressing needs for improving the quality of life in urban environments.
Ecology of Harmful Algae
Harmful algal blooms are one of the consequences of the human impact on aquatic ecosystems, particularly the process of eutrophication. They can cause a variety of deleterious effects, including the poisoning of fish and shellfish, habitat disruptions for many organisms, water discolouration, beach fouling, and even toxic effects for humans. This volume is a comprehensive synthesis of the latest research achievements concerning harmful algae (HA) ecology. International experts provide an in-depth analysis of HA topics including: global distribution, ecology of major HA groups, ecology and physiology of HA, HA and the food web, studying and mitigating HA, the human impact on HA and HA impact on human activity. This volume is an invaluable source of information for researchers in HA ecology as well as for advanced students, lecturers, and environmental managers.
e-Business in Healthcare : From eProcutement to Supply Chain Management
eBusiness in Healthcare raises awareness of and interest in electronically mediated business processes in healthcare to a large audience including healthcare informaticians, medical business managers, clinicians, pharmacists and scientists.
Earnings Management : Emerging Insights in Theory, Practice, and Research
In the wake of corporate accounting scandals, the bursting of the Internet bubble, and the Sarbanes-Oxley Act—designed to protect investors and consumers from such excesses—"earnings management" (the set of managerial practices and decisions that influence accounting choices and operating cash flows) has become a focal point of business strategy and academic research. Earnings Management: Emerging Insights in Theory, Practice, and Research is the most comprehensive book to date on the subject, aimed at scholars and practitioners in accounting, finance, economics, law, and public policy. Tracing two key strands of research over the past 25 years—one focused on explaining the phenomenon and one on proposing suggestions for improving practice—the authors highlight theoretical and empirical contributions to the field, as well as regulatory innovations and corporate applications.
Dynamic Capabilities and Relationships : Discourses, Concepts, and Reflections
Building on the seminal work of David Teece, Kathleen Eisenhardt, Jeffrey Martin, and others, this volume applies the concept of dynamic capabilities to help readers understand how organizations can be successful in highly dynamic environments. The contributions, written by researchers who participated in the research program "Dynamic Capabilities and Relationships" and international researchers who participated in the program’s international conference (both funded by the Dieter Schwarz Foundation), highlight state-of-the-art research on dynamic capabilities and relationships. They also put forward an integrated management approach for the purpose of understanding, analyzing, and managing the successful creation and adaptation of capabilities and relationships.
Drug Discovery and Evaluation : Safety and Pharmacokinetic Assays
This book is a landmark in the continuously changing world of drugs. It is essential reading for scientists and managers in the pharmaceutical industry who are involved in drug finding, drug development and decision making in the development process.
Disseminative Capabilities : A Case Study of Collaborative Product Development in the Automotive Industry
Nowadays, cooperating in Product Development seems to be a dominant strategy to lower costs and risks, to fully utilize capacities, and to gain access to lacking knowledge assets. Oppat analyzes cooperations in Product Development with a special focus on the automotive industry. He seeks answers to the question of how knowledge transfer between involved partners takes place. Although knowledge transfer and its success levers (e.g. absorptive capacity) are well-researched phenomena, equivalent investigations of the sender and her capabilities (DiC - Disseminative Capabilities) impacting inter-organizational transfer success are lacking. The in-depth case studies conducted concentrate on joint car development projects between Magna Steyr, an Austrian-based company, and German-based BMW, Mercedes Benz, and Audi. The research results clearly indicate that DiC have an impact on the knowledge transfer process and can explain why the analyzed projects differ in terms of transfer success. Based on the research findings, this work provides managerial implications for all eight dimensions of DiC and, by deploying insights from the empirical investigations, outlines ways to develop them successfully.
Developments in Fish Telemetry ; Proceedings of the Sixt Conference on Fish Telemetry held in Europe
This volume includes 33 peer-reviewed papers presented at the Sixth Conference on Fish Telemetry held in Europe (Sesimbra, Portugal, 5-11 June 2005). The papers focus on the application of aquatic telemetry techniques by scientists to investigate fundamental aspects of animal biology in order to conserve and manage natural resources. The topics addressed in this issue are human impacts and fisheries, migration and behaviour, species conservation and habitat rehabilitation, and methodology and new technology. This book is aimed at scientists and engineers actively involved in aquatic telemetry projects, aquatic biologists (marine and freshwater), fisheries biologist and managers.
Designing and evaluating e-management decision tools : The integration of decision and negotiation models into internet-multimedia technologies
Presents the most relevant concepts for designing intelligent decision tools in an Internet-based multimedia environment and assessing the tools using concepts of statistical design of experiments. The book covers : Decision modeling paradigms , Visual interactive decision modeling , Online preference elicitation , collaborative decision making , negotiation and conflict resolution , marketing decision optimization , and guidelines for designing and evaluating decision support tools. This book is designed for the following uses: 1) for researchers and engineers, who are seeking recent advances and who are developing e-management systems; 2) for practitioners and managers, who seek insights about ICT potential and using ICT for business intelligence management; and 3) for students, who seek theoretical and practical concepts of building and evaluating prototype decision tools.
Design process Improvement : A review of current practice
Intended for business leaders who want to understand the role of design management as a driver for commercial success; design managers who want to improve their company design procedures; designers who want to know how to design more efficiently and researchers who want to explore the field of design process improvement
Customer success management : Helping business customers achieve their goals
Provides a clear understanding of CSM for practitioners based on comprehensibly prepared knowledge from practical and scientific resources. the book can be used as a practical guide to learn about CSM process and the roles, necessary capabilities, and expectations toward customer success managers. furthermore, it also shows how CSM differs from and, at the same time, relates to existing customer-related management concepts such as value-based selling, key account management and customer relationship management.
Customer relationship management : Concept, strategy, and tools, 3rd
Presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary steps in managing profitable customer relationships. Throughout, the book stresses a clear understanding of economic customer value as the guiding concept for marketing decisions. Exhaustive case studies, mini cases and real-world illustrations under the title “CRM at Work” all ensure that the material is both highly accessible and applicable, and help to address key managerial issues, stimulate thinking, and encourage problem solving.
Customer Loyalty in Third Party Logistics Relationships : Findings from Studies in Germany and the USA
These issues are addressed in the present book: First, a model of customer loyalty and its determinants is developed, which is then validated using empirical data from nearly 800 logistics managers in Germany and the USA. Effects of different relational factors on the customer loyalty model are identified and cultural differences between Germany and the USA are revealed.
Corporate Sustainability Management in the Energy Sector : An Empirical Contigency Approach
Corporate social responsibility, sustainability, and citizenship are terms that often evoke considerable scepticism and cynicism, particularly in civil society. Much needed sector-specific and comparative research, which could facilitate a more fact-oriented debate, is still missing from the literature. The present study aims to fill this gap by presenting data collected from two groups of managers, namely sustainability experts and non-sustainability experts, from two different industry sectors (integrated oil and gas vs. electric utilities) and several geographical regions. Oliver Salzmann provides a comprehensive view on corporate sustainability management in companies such as Shell and RWE and investigates the key social and environmental issues driving the energy sector. The author analyses the influence which stakeholder pressure exercises on energy companies and their efforts to become more responsive. Moreover, he develops a model for strategic, thus profit-oriented, corporate sustainability management.
Corporate Performance Management : ARIS in Practice
Corporate Performance Management (CPM) is a basic approach which examines the relationship between corporate performance and process optimization. How to successfully introduce CPM in practice is demonstrated through project reports from E.ON, British Telecom, Credit Suisse and Vodafone among others. The methods and tools presented here guarantee a continuous and automated monitoring of the corporate performance and enable Business Process Excellence to be permanently established in the company by company-internal and company-external benchmarking. The articles in this book focus on the use of the ARIS Controlling Platform developed by IDS Scheer.
Corporate Governance in Japan : From the Viewpoints of Management, Accounting, and the Market
In Japan, the problem of corporate governance has been cogently argued in the ?eld of social science for the past decade, and the issue has also been taken up separately in law, business administration, and accounting. The study presented here proposes that a company should play a social role to bring about a sustainable society.
Corporate finance , Global edition, 4th
Shows core financial principles to elevate individuals' financial decision making using the unifying valuation framework based on the law of one price, top researchers Jonathan Berk and Peter DeMarzo have set the new canon for corporate finance textbooks. Corporate finance, Fourth edition blends coverage of time-tested principles and the latest advancements with the practical perspective of the financial manager, So students have the knowledge and tools they need to make sound financial decisions in their careers.
Contractual Management : Managing Through Contracts
Contractual Management offers a holistic approach to managerial decision-making based on contracts or business processes that are related to contracts. It explains management from the point of view of the contract, just as it interprets the contract from the point of view of management. Thus, the approach highlights the great inherent potential of contracts for managing companies, transactions and business relationships.
