Publication Date: 2023
ISBN: 9780367863029
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Key management practices are considered and extended, including lean thinking, systems methodologies, business process reengineering, organisational learning and intelligent organisations and service quality management. This edition plays particularly close attention throughout to the impact of the 4th Industrial Revolution on quality management, revisiting the meaning of ‘quality’ in an automated and data-driven world.
Subject: Business, Management, Manufacturing industries Management, Service industries Management, Total quality management