The quality of Syrian healthcare services during COVID-19: A HEALTHQUAL approach

  • 24 Sep 2022
  • Recently published Research - Business

Researchers

Lilas Allahham, Sulaiman Mouselli and Mihajlo Jakovljevic

Published in

Frontiers in Public Health, Health Economics section (research topic: Current Questions and Challenges in Healthcare of the Post-Socialist Countries), volume 10, 11 August 2022.

 


Abstract

Syria is a developing country that face enormous healthcare challenges that aggravated with the outbreak of COVID-19. In the study, we evaluate the perceived healthcare service quality based on hospital type, public and private, using five HEALTHQUAL dimensions. We find that service quality in Syrian private hospitals is perceived better that in public hospitals. However, neither type of hospitals scores exceptionally high in any of the examined HEALTHQUAL dimensions. On the contrary, both hospitals score extremely low in the Improvement dimension. We argue that crowdedness environment, medical staff availability and their low salaries, pricing policies as well as the health insurance system, are to blame for such low perceived quality.

Keywords: healthcare service quality, public hospitals, private hospitals, COVID-19, HEALTHQUAL, Syria.

Link to Read Full Paper

https://doi.org/10.3389/fpubh.2022.970922