الصفحة 6
الصفحة 6
Artificial intelligence for customer relationship management : Solving customer problems
This book describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service. To solve a customer problem efficiently, we maintain a dialogue with the customer so that the problem can be clarified and multiple ways to fix it can be sought. We introduce dialogue management based on discourse analysis: a systematic linguistic way to handle the thought process of the author of the content to be delivered. We analyze user sentiments and personal traits to tailor dialogue management to individual customers. We also design a number of dialogue scenarios for CRM with replies following certain patterns and propose virtual and social dialogues for various modalities of communication with a customer.
Artificial intelligence applications and innovations II; IFIP TC12 and WG12.5 ; 2nd IFIP conference on artificial intelligence applications and innovations (AIAI-2005), Sept. 7-9, 2005, Beijing, China
Artificial Intelligence is one of the oldest and most exciting subfields of computing, covnering such areas as intelligent robotics, intelligent planning and scheduling, model-based reasoning, fault diagnosis, natural language processing, maching translation, knowledge representation and reasoning, knowledge-based systems, knowledge engineering, intelligent agents, machine learning, neural nets, genetic algorithms and knowledge management. The papers in this volume comprise the refereed proceedings of the Second International Conference on Artificial Intelligence Applications and Innovations,held in Beijing, China in 2005.
Artificial intelligence and soft computing ; 19th International conference, ICAISC 2020, Zakopane, Poland, October 12-14, 2020, Proceedings, Part II
The two-volume set LNCS 12415 and 12416 constitutes the refereed proceedings of of the 19th International Conference on Artificial Intelligence and Soft Computing, ICAISC 2020, held in Zakopane, Poland*, in October 2020. The 112 revised full papers presented were carefully reviewed and selected from 265 submissions. The papers included in the first volume are organized in the following six parts: neural networks and their applications; fuzzy systems and their applications; evolutionary algorithms and their applications; pattern classification; bioinformatics, biometrics and medical applications; artificial intelligence in modeling and simulation. The papers included in the second volume are organized in the following four parts: computer vision, image and speech analysis; data mining; various problems of artificial intelligence; agent systems, robotics and control.
Artificial intelligence and soft computing ; 19th International Conference, ICAISC 2020, Zakopane, Poland, October 12-14, 2020, Proceedings, Part I
The two-volume set LNCS 12415 and 12416 constitutes the refereed proceedings of of the 19th International Conference on Artificial Intelligence and Soft Computing, ICAISC 2020, held in Zakopane, Poland*, in October 2020. The 112 revised full papers presented were carefully reviewed and selected from 265 submissions. The papers included in the first volume are organized in the following six parts: neural networks and their applications; fuzzy systems and their applications; evolutionary algorithms and their applications; pattern classification; bioinformatics, biometrics and medical applications; artificial intelligence in modeling and simulation. The papers included in the second volume are organized in the following four parts: computer vision, image and speech analysis; data mining; various problems of artificial intelligence; agent systems, robotics and control.
Artificial intelligence and innovations 2007 : from theory to applications ; Proceedings of the 4th IFIP International Conference on Artificial Intelligence Applications and Innovations (AIAI2007)
This book brings together leading research from engineers and practitioners interested in the technical advances, business and industrial applications of intelligent systems.It is focused on providing insights on how AI can be implemented in real world applications. Intelligent Internet Systems: Emerging Technologies and Applications
Artificial intelligence : Theories, models and applications ; 5th Hellenic Conference on AI, SETN 2008, Syros, Greece, October 2-4, 2008. Proceedings
This book constitutes the refereed proceedings of the 5th Hellenic Conference on Artificial Intelligence, SETN 2008, held at Syros, Greece in October 2008.
Artificial intelligence : Methodology, systems, and applications ; 10th International Conference, AIMSA 2002, Varna, Bulgaria, September 4-6, 2002. Proceedings
The AIMSA conference series was frst conceived in 1984 as a gathering of AI researchers and students from Eastern and Central Europe.Sincethenthecon- rence has followed a biennial schedule of meetings in Bulgaria, attracting parti- pantsfrom awidergeographicalarea.The AIMSA organizers are delighted to present you with another exciting program, coveringmostareasof Artifcial Intelligence.Inkeepingwithitsm- sion to inform the research community and excite the commercial sector, AIMSA presents this year two invited contributions from world-leading European rese- chersworkingoncutting-edgeAIresearch: Prof.CaroleGoble, ontheSemantic Web.
Artificial intelligence : A modern approach ; global ed.
Explores the full breadth and depth of the field of artificial intelligence (AI). The 4th edition brings readers up to date on the latest technologies, presents concepts in a more unified manner, and offers new or expanded coverage of machine learning, deep learning, transfer learning, multi agent systems, robotics, natural language processing, causality, probabilistic programming, privacy, fairness, and safe AI
Argumentation in multi-agent systems ; Vol. 4049 ; 2nd International Workshop, ArgMAS 2005, Utrecht, Netherlands, July 26, 2005, revised selected and invited papers
This book constitutes the thoroughly refereed post-proceedings of the Second International Workshop on Argumentation in Multi-Agent Systems held in Utrecht, Netherlands in July 2005 as an associated event of AAMAS 2005, the main international conference on autonomous agents and multi-agent systems. The 10 revised full papers presented together with an invited paper were carefully reviewed and selected from 17 submissions. The papers are organized in topical sections on foundations, negotiation, protocols, deliberation and coalition formation, and consensus formation.
Argumentation in multi-agent systems ; Vol. 3366 ; 1st International Workshop, ArgMAS 2004, New York, NY, USA, July 19, 2004, revised selected and invited papers
The theory of argumentation is a rich, interdisciplinary area of research lying across philosophy, communication studies, linguistics, and psychology (at least). Its techniques and results have found a wide range of applications in both t- oretical and practical branches of arti'cial intelligence and computer science. Several theories of argumentation with various semantics have been proposed in the literature. Multi-agent systems theory has picked up argument-inspired approaches and speci'cally argumentation-theoretic results from many di'erent areas. The community of researchers in argumentation and multi-agent systems is currently presented with a unique opportunity to integrate the various und- standings of argument into a coherent and core part of the functioning of - tonomouscompu...
Argumentation in multi-agent systems ; Third International Workshop, ArgMAS 2006, Hakodate, Japan, May 8, 2006, revised selected and invited papers
Argumentation provides tools for designing, implementing and analyzing sophisticated forms of interaction among rational agents. It has made a solid contribution to the practice of multiagent dialogues. Application domains include: legal disputes, business negotiation, labor disputes, team formation, scientific inquiry, deliberative democracy, ontology reconciliation, risk analysis, scheduling, and logistics.
Argumentation in multi-agent systems ; 4th International Workshop, ArgMAS 2007, Honolulu, HI, USA, May 15, 2007, revised selected and invited papers
This volume presents the latest developments in the growing area of research at the interface of argumentation theory and multiagent systems. Argumentation provides tools for designing, implementing and analyzing sophisticated forms of interaction among rational agents.
Applications of Agent Technology in Traffic and Transportation
Building effective and user-friendly transportation systems is one of the big challenges for engineers in the 21st century. There is an increasing need to understand, model, and govern such systems at both the individual (micro) and the society (macro) level. Still, this raises significant technical problems, as transportation systems may contain thousands of autonomous, "intelligent" entities that need to be simulated and/or controlled. Therefore, traffic and transportation scenarios are extraordinarily appealing for Distributed Artificial Intelligence, and (multi-) agent technology in particular. This book gives an overview of recent advances in agent-based transportation systems. It includes both a state-of-the-art survey and reports on cutting-edge research in the field.
Applications and Innovations in Intelligent Systems XV ; Proceedings of AI-2007, the Twenty-seventh SGAI International Conference on Innovative Techniques and Applications of Artificial Intelligence
The papers in this volume are the refereed application papers presented at AI-2007, the Twenty-seventh SGAI International Conference on Innovative Techniques and Applications of Artificial Intelligence, held in Cambridge in December 2007.
Applications and Innovations in Intelligent Systems XIII ; Proceedings of AI-2005, the Twenty-fifth SGAI International Conference on Innovative Techniques and Applications of Artifical Intelligence
The papers in this volume present new and innovative developments in the field, divided into sections on Applied AI in Information Processing, Techniques for Applied AI, Industrial Applications and Medical Applications.This is the thirteenth volume in the Applications and Innovations series. The series serves as a key reference as to how AI technology has enabled organisations to solve complex problems and gain significant business benefit.
Applications and innovations in intelligent systems XII ; Proceedings of AI-2004, the Twenty-fourth SGAI International Conference on Innhovative Techniques and Applications of Artificial Intelligence
The papers in this volume are the refereed application papers presented at AI-2004, the Twenty-fourth SGAI International Conference on Innovative Techniques and Applications of Artificial Intelligence, held in Cambridge 2004. The papers present new and innovative developments in the field, divided into sections on Synthesis and Prediction, Scheduling and Search, Diagnosis and Monitoring, Classification and Design, and Analysis and Evaluation. This is the twelth volume in the Applications and Innovations series. The series serves as a key reference on the use of AI Technology to enable organisations to solve complex problems and gain significant business benefits. The Technical Stream papers are published as a companion volume under the title Research and Development in Intelligent Systems XXI.
AI*IA 2007 : Artificial intelligence and human-oriented computing ; 10th Congress of the Italian Association for Artificial Intelligence, Rome, Italy, September 10-13, 2007, Proceedings
The book is organized in topical sections on knowledge representation and reasoning, multiagent systems, distributed AIai, knowledge engineering, ontologies and the semantic Web, machine learning, natural language processing, information retrieval and extraction, planning and scheduling, AI and applications. Three special tracks depicting progresses in significant application fields that represent increasingly relevant topics contain 18 additional papers on AI and robotics, AI and expressive media, and intelligent access to multimedia information
Agents and peer-to-peer computing ; Vol. 4118 : 4th International workshop, AP2PC 2005, Utrecht, Netherlands, J uly 25, 2005, Revised and Invited Papers
Constitutes the thoroughly refereed post-proceedings of the 4th International Workshop on Agents and Peer-to-Peer Computing, AP2PC 2005, held in Utrecht, Netherlands, July 2005, in the context of the 4th International Joint Conference on Autonomous Agents and Multi-Agent Systems, AAMAS 2005. The 13 revised full papers cover trust and reputation, P2P infrastructure, semantic infrastructure, as well as community and mobile applications.
Agents and peer-to-peer computing ; Vol. 3601 ; 3rd international workshop, AP2PC 2004, New York, NY, USA, July 19, 2004, revised and invited papers
This volume presents the fully revised papers presented at the Third International Workshop on Agents and Peer-to-Peer Computing, AP2PC 2004, held in New York City on July 19, 2004 in the context of the Third International Joint Conference on Autonomous Agents and Multi-Agent Systems (AAMAS 2004). The volume is organized in topical sections on P2P networks and search performance, emergent communities and social behaviours, semantic integration, mobile P2P systems, adaptive systems, agent-based resource discovery, as well as trust and reputation.
Agents and peer-to-peer computing ; 5th International workshop, AP2PC 2006, Hakodate, Japan, May 9, 2006, Revised and Invited Papers
This book constitutes the thoroughly refereed post-workshop proceedings of the 5th International Workshop on Agents and Peer-to-Peer Computing, AP2PC 2006, held in Hakodate, Japan, in May 2006, in the context of the 5th International Joint Conference on Autonomous Agents and Multi-Agent Systems, AAMAS 2006.
