Marketers are faced with a stark and challenging dilemma: customers demand deep personalization, but they are increasingly ...
اقرأ المزيدCustomer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated ...
اقرأ المزيدThe development of product innovations is permanently challenged by the customers’ rapidly evolving demand for new products ...
اقرأ المزيدThese issues are addressed in the present book: First, a model of customer loyalty and its determinants is developed, which ...
اقرأ المزيدJanine Frauendorf analyzes how customer processes can be used to optimize the overall service process. In this context, the ...
اقرأ المزيدCovers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s ...
اقرأ المزيدThe third in the series on Stakeholder Management, this volume presents a wide array of case studies to demonstrate how Stakeholder ...
اقرأ المزيدLupus erythematosus is a chronic inflammatory autoimmune disease characterized by a wide spectrum of manifestations with ...
اقرأ المزيدThis book describes unusual cases of cutaneous lymphomas and is of special interest for clinicians and pathologists dealing ...
اقرأ المزيدCutting Tool Technology provides a comprehensive guide to the latest developments in the use of cutting tool technology. ...
اقرأ المزيدThis volume is one of the very few publications dedicated to the challenges that Continental philosophy poses to the field ...
اقرأ المزيدThis book constitutes the refereed proceedings of the 16th International Annual Conference on Cyber Security, CNCERT 2020, ...
اقرأ المزيدThis book constitutes the refereed proceedings of the 17th International Annual Conference on Cyber Security, CNCERT 2021, ...
اقرأ المزيدPart 1 : Focuses on critical infrastructure protection. The chapters present detailed analysis of the issues and challenges ...
اقرأ المزيدFocus on critical infrastructure protection. The chapters present detailed analysis of the issues and challenges in cyberspace ...
اقرأ المزيدThis book cover the following topics: emergency response, mobile internet security, IoT security, cloud security, threat ...
اقرأ المزيدThis groundbreaking new volume, written and edited by a wide range of professionals in this area, covers broad technical ...
اقرأ المزيدIn this concise yet comprehensive textbook, future inventors are introduced to the key concepts of Cyber-Physical Systems ...
اقرأ المزيدCovers the various aspects associated with Cyber-Physical Systems (CPS) such as algorithms, application areas, and the improvement ...
اقرأ المزيدThis book is about public open spaces, about people, and about the relationship between them and the role of technology in ...
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